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Why Choose Virtual Wellness?

The Covid pandemic has forced restrictions on many services in the public and private healthcare setting. For example, many patients now find it challenging to visit their doctor or dentist, get a prescription filled for their medication, get access to the laboratory for their regular blood tests, or even determine what quality products or services are available online.

 

Virtual Wellness is here to help.

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Virtual Wellness was created by a team of online experts, medical doctors & patient-care specialists to ensure accesscontinuity of  quality patient care for you & your loved ones during the pandemic.

In particular, our seniors, those in rural communities, persons who have lost their jobs, the vulnerable & those with special medical needs have been most affected.

The good news is, for those on a tight budget, many of our consultation services are FREE of charge to you.

Free to Use Services are:

- Live ChatsVideo Chats with healthcare professionals 

- Scheduling Appointments at a clinic or for testing

- Filling and re-filling Prescriptions online

- Real-time Health Tracker (Blood Pressure, Pulse, Glucose, Temperature and more)

- Interpretation of Lab tests and other diagnostics

- Second Opinions for peace of mind

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How to Access Virtual Wellness?

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How Virtual Wellness began?

In March 2020, doctors in our team were impacted by the restrictions placed on their services due to the Covid pandemic.

As a result, patients were unable to attend clinics for doctor's visits and follow-up, get prescriptions for medicine or access the lab for blood tests and other investigations.

Patients visiting from the public healthcare services also expressed similar challenges.

With this in mind, our doctors used video calls to facilitate face-to-face video consultations with patients, and even partnered with local pharmacies to accept e-prescriptions to ensure continuity in patient care.

A service of taking blood tests at their homes was also introduced.

With the continued restrictions, our team used data from the period April to October 2020 of the telehealth initiatives to launch Virtual Wellness (T&T).

As of March 2021, over 2500 patients have utilised our various services online and many more continue to do so.

Join the next healthcare revolution- care from your fingertips.

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HIPAA Compliance

The Health Insurance Portability and Accountability Act and supplemental legislation collectively referred to as the HIPAA rules (HIPAA) lay out privacy and security standards that protect the confidentiality of protected health information
(PHI). In terms of video conferencing, the solution and security architecture must comply with the applicable standards, implementation specifications and requirements with respect to electronic PHI of a covered entity.

The general requirements of HIPAA Security Standards state that covered entities must:

  1. Ensure the confidentiality, integrity, and availability of all electronic PHI the covered entity creates, receives, maintains, or transmits.

  2. Protect against any reasonably anticipated threats or hazards to the security or integrity of such information.

  3. Protect against any reasonably anticipated uses or disclosures of such information that are not permitted or required under the privacy regulations.

  4. Ensure compliance by its workforce.

 

How Zoom Enables HIPAA Compliance

In the course of providing services to healthcare customers, Zoom does not access PHI. Rather, for purposes of compliance with HIPAA, Zoom models its compliance under the “conduit exception” which applies to entities that transmit PHI but do not have access to the transmitted information. To fall within this exception, Zoom applies mandatory account settings to healthcare customers’ accounts, which nearly eliminate a customer’s ability to transmit PHI to Zoom.
We do not have access to identifiable PHI and we protect and encrypt all audio, video, and screen sharing data.

The following table demonstrates how Zoom supports HIPAA compliance based on the HIPAA Security Rule published in the Federal Register on February 20, 2003 (45 CFR Parts 160, 162, and 164 Health Insurance Reform: Security Standards; Final Rule).

Security and Encryption

Only members invited by account administrators can host Zoom meetings in accounts with multiple members. The host controls meeting attendance through the use of meeting IDs and passwords. Each meeting has only one host unless a co- host is purposefully added by the host. The host can screen share or lock screen sharing. The host has complete control of the meeting and meeting attendees, with features such as lock meeting, expel attendees, mute/unmute all, lock screen

sharing, and end meeting.

Zoom employs industry-standard Advanced Encryption Standard (AES) encryption using 256-bit keys to protect meetings. Zoom enables “Fully Encrypted Persistent Chat” on HIPAA accounts and such encryption is irreversible by Zoom. Zoom’s Fully Encrypted Persistent Chat is a fully encrypted messaging system which utilizes public key cryptography with private keys generated and stored only on users’ devices. Users authenticate their device to Zoom’s key management system (KMS) with their Zoom account allowing these keys to then be registered and used to exchange messages through the Zoom platform without ever revealing their contents to Zoom’s servers. Zoom encryption fully complies with HIPAA Security Standards to ensure the security and privacy of PHI.

Screen Sharing in Healthcare

Medical professionals and authorized healthcare partners can use Zoom to meet with patients and other healthcare professionals to screen-share health records and other resources. Screen sharing transmits encrypted screen capture along with mouse and keyboard strokes only. Screen sharing cannot be recorded on a HIPAA account and, therefore, is not stored or otherwise accessible by Zoom in Zoom’s environment.

HIPAA Certification

Currently, the agencies that certify health technology – the Office of the National Coordinator for Health Information Technology and the National Institute of Standards and Technology – do “not assume the task of certifying software
and off-the-shelf products” (p. 8352 of the Security Rule), nor accredit independent agencies to do HIPAA certifications. Additionally, the HITECH Act only provides for testing and certification of Electronic Health Records (EHR) programs and modules.

Thus, as Zoom is not an EHR software or module, our type of technology is not certifiable by these unregulated agencies.

Other Security Certification

SOC2:

The SOC 2 report provides third-party assurance that the design of Zoom, and our internal processes and controls, meet the strict audit requirements set forth by the American Institute of Certified Public Accountants (AICPA) standards for security, availability, confidentiality, and privacy. The SOC 2 report is the de facto assurance standard for cloud service providers.

Telehealth Consent:

  • I authorize Virtual Wellness to perform telehealth services for assessing and diagnosing my medical condition using telecommunications programs.
     

  • I confirm that medical professionals can reach me with video calls or audio calls as part of the online sessions.
     

  • I acknowledge that in this type of platform technical difficulties may happen which might cause a slight delay or might need rescheduling.
     

  • I accept that I can withdraw this waiver any time and it will not affect my situation when I needed care in the future.
     

  • I understand that it is my responsibility to provide all necessary information like signs and symptoms, medical history, current condition to the health professional.
     

  • I confirm that telehealth services require the collection of personal medical data to the health professional remotely which means they are based on any area.
     

  • I confirm that the medical information I provided here will not be shared with others without my consent.
     

  • I confirm that all information I provided in this online session is accurate and true.